What does the next-generation contact center look like? Stephen Leaden paints an ambitious picture on UC Strategies.
Last week at its Dreamforce conference in San Francisco, Salesforce.com abandoned its push for the 'social enterprise', mentioning in its place a new catchphrase about the 'Internet of Customers'.
Is a "Botnet of Things" the inescapable corollary to the Internet of Things? Joe Stanganelli suspects it will be.
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You might have noticed some sawdust, maybe a few tools and tarps lying around Fierce these past few months. We've been building and remodeling to improve our coverage of the Enterprise IT space.
Network Computing reports that the co-founder and CEO of Chinese switch maker Huawei is giving up on the U.S. market "amid a growing stockpile of accusations, conspiracy and intrigue surrounding his company, almost none of it conclusive," as Scott Fulton writes.
Stung--like numerous tech companies--by criticisms and accusations of providing the government with too much data access, Microsoft announced plans this week to encrypt customers' information traveling on MS services.
Now that you've got desktops, smartphones, Wi-Fi, IP phones, videoconferencing systems, surveillance cameras and maybe a few refrigerators and Xboxes running on your network--how do you know what's causing problems and who gets to fix it?
Intel announced a new generation of chips aimed at the networking market, where the company currently holds just 5 percent market share.
Engineers from Google and Amazon dazzled the crowd at the recent Usenix LISA conference in Washington D.C. Joab Jackson's write-up for IDG News Service includes numerous gems.