Avaya's large enterprise customers get roadmap to advanced UC migration

Avaya's large enterprise customers will be able to deploy advanced unified communication (UC) features through the expansion of an agreement with GENBAND announced last week.

Avaya and GENBAND agreed to expand an existing agreement so customers of Avaya Communications Server 2100 (CS-2100) and SL-100 systems could migrate to advanced UC applications provided by the GENBAND GENiUS and Avaya Aura platforms.

"What this partnership with Avaya enables us to do is to take our carrier-grade technology and UC solution and bring that forward into Avaya's marque customer base and offer a seamless evolution to UC," explained Andy Asava, senior vice president for enterprise sales at GENBAND.

"We will enable Avaya customers to have full VoIP, video, IM presence, contextual collaboration [and] the ability to interoperate with other UC solutions, such as Microsoft Lync, and we can integrate this into Avaya Aura applications like Contact Center," Asava told FierceEnterpriseCommunications.

The existing agreement stems from the breakup of Nortel Networks in 2009. At that time, Avaya acquired Nortel's enterprise telecom business while GENBAND acquired Nortel's carrier equipment division and agreed to support Avaya's CS-2100 and SL-100 systems because they are based on Nortel's technology.

"The biggest change under this agreement is that we will be offering new software releases, products and solutions," said Richard Travis, CS-2100 senior product manager at Avaya.

"We are taking the carrier-class communications infrastructure from GENBAND that these customers have built their networks around and pairing that with Avaya's applications, such as Avaya Aura Contact Center and conferencing and Avaya Flare, to create a best-in-breed solution that customers can live with for many years," Travis told FierceEnterpriseCommunications.

Travis said the agreement will provide mobile UC capability to Avaya's CS-2100 customers through the use of GENBAND's GENCom mobile UC client, which can be deployed on smartphones and tablets.

Rob Arnold, program manager for unified communications and collaboration at Frost & Sullivan, said the agreement between GENBAND and Avaya "helps large institutions that have been searching to drive continuity for their investments made in legacy Nortel voice systems. This also enables businesses to find a seamless evolution to UC at their own pace without a costly 'rip and replace' approach."

For more:
- see GENBAND's release

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