US Hosted IP Telephony Market to See Double-Digit Growth by 2017: companiesandmarkets.com
Hosted UC user numbers to increase at 32.7% CAGR by 2017
LONDON, Sep 05, 2011 (BUSINESS WIRE) -- --Premises-based solutions still presents strong competition
--The UC services market and hosted telephony market is reaching maturity in the US
The market for UC services and hosted telephony is reaching maturity in the US, according to a new report available on companiesandmarkets.com. By 2020, it is estimated that 20% of business telephony will be hosted, consumers become aware of the benefits and the technology becomes more accessible.
North American Hosted IP Telephony and UC Services Markets
http://www.companiesandmarkets.com/Market-Report/north-american-hosted-ip-telephony-and-uc-services-markets-618369.asp?prk=7c4ed5b510c1ffe12b50d9829eddaba2
Technologies deployed within the maturing US markets of UC services and hosted telephony tend to be adopted by very different end users -- VoIP for the smaller organisations with restricted budgets, and UC for larger businesses with distinct requirements and fewer financial restraints. Cloud technologies have attracted considerable attention in recent years, resulting in positive interest and demand for hosted solutions and software as a service (SaaS).
Traditional premises-based communications systems still present a threat to hosted UC solutions, with high levels of functionality, reasonable total cost of ownership and a high level of system control cited as key reasons behind deployment of premises-based systems over hosted IP telephony. End users have also indicated that mediocre customer service/support from telecommunications companies has influenced their attitudes towards hosted technology.
Costs associated with UC and private branch exchange (PBX) systems are dropping, and some PBX companies are initiating their own hosted services, potentially restraining market value. Competition has intensified in the hosted telephony market, encouraging innovation. It is expected that in future, providers will offer flexible, bundled service solutions with enhanced features, specifically tailored to customers. Improvements to quality and availability of service will also attract and retain custom.
The May 2011 publication contains 79 pages of insight into the North American hosted IP telephony market, including historical and forecast data for the period 2008-2017. An explanation of the market landscape is included, including market segmentation (IP Centrex; Hosted IP PBX, and hosted UC), trends, models, opportunities, market barriers/drivers for growth, key players and end users. The report also provides the reader with strategic recommendations, directed towards end users and service providers.
Report Details:
http://www.companiesandmarkets.com/Market-Report/north-american-hosted-ip-telephony-and-uc-services-markets-618369.asp?prk=7c4ed5b510c1ffe12b50d9829eddaba2
SOURCE: Companies & Markets
