It's very nice indeed to use a VoIP service to record calls, but it only solves half the problem: the calls still need to be transcribed if they're going to be any real use. M5 Networks has cut a deal with SimulScribe, a provider of voicemail-to-text services, to fix that. The M5Scribe service, available to clients of M5's hosted PBX products. Voicemails can be sent via e-mail as audio files, as text files, or both. Experience with automatic transcribers shows that they are hardly perfect, but a quick scan of the rendered text combined with a directed listening of the recording to clarify any serious problems, is a great combination.
For more information about the M5Scribe service:
- read this press release [1] from M5 Networks
Links:
[1] http://www.fiercevoip.com/node/1449