If there were an alternative to phone service in general, a race would be on, based on a recent survey of customer service satisfaction. A Cleveland firm by the name of "Brulant" did a bit of footwork in late August and found out just exactly how voice service providers treated customers.
The results were boiled down in InformationWeek, which reported that 69 percent of home pages didn't let subscribers log in; 40 percent lacked site searches and 62 percent didn't have a "help" link. None provided account security information. (Survey sample was not indicated.)
Providers covered by the survey included Vonage, Skype, Windstream, Qwest, Sprint, Verizon, T-Mobile, SunCom, MCI and several others. Sprint and Vonage were said to score highest; MCI and Skype scored the lowest on the survey.
For More:
- Brulant has Elena Malykhina's InformationWeek story here [1]
Links:
[1] http://www.brulant.com/Brulant/Press/InformationWeek_Telco+Study.htm