Pizza Hut VoIPs, according to details obtained by Tom Keating of TMCNet. The phone-centric business is said to be the largest pizza chain in the world, with 34,000 outlets, according to the company [1].
Keating says pizza joints typically maintained three analog phone lines. With VoIP, only one analog line is needed for backup, while call capacity is theoretically unlimited. The franchise is reported to have deployed hosted VoIP on a Level 3 platform, and correlative VoIP agents that prevent callers from getting a busy signal during peak times.
Keating's repeated entreaties for a comment from Pizza Hut were eventually answered with a "no comment" type of statement. He speculates as to why Pizza Hut would keep its VoIP plans under the radar, but it could very well be a substantial cultural shift for callers to get an automated voice menu rather than a squeaky-voiced teen-ager on the phone to take orders. From an operational perspective, however, VoIP is a natural for the pizza delivery business.
For More
- Tom Keating has details on VoIP and pizza here [2]
Related Article
Business takes to VoIP Report [3]
Links:
[1] http://www.pizzahut.com/OurStory.aspx
[2] http://blog.tmcnet.com/blog/tom-keating/voip/pizza-hut-goes-voip.asp
[3] http://www.fiercevoip.com/story/business-takes-voip/2007-09-04