It's been a busy month for Vonage. Not only did the company win a court battle [1] over USF in Nebraska, make a deal on E911 service [2] in Connecticut, and find out its auditor is worried it may not survive [3], the company has decided it's time to address its woeful customer service issues.
Vonage founder Jeffrey Citron, who resumed the CEO role in April, told the Toronto Globe and Mail that patent battles and explosive growth clouded its relationship with its customers, a situation the company is working to change. "We grew very, very fast, and along the way as a company a few things got out of hand," Citron said. He's spent the past year getting the business back in sync and, as he nears his second first anniversary in charge of the VoIP provider, he says things are looking up.
For more:
- Read the Globe and Mail's story [4]
Related articles:
Vonage beefs up customer service [5]
VoIP's worst of 2007 [6]
Links:
[1] http://www.fiercevoip.com/story/voip-wins-exemption-from-usf-in-nebraska/2008-03-24
[2] http://www.fiercevoip.com/story/also-noted-broadsoft-s-business-software-makeover-telanetix-beats-q4-projec/2008-03-27
[3] http://www.fiercevoip.com/story/just-how-bad-can-things-get-at-vonage/2008-03-24
[4] http://www.reportonbusiness.com/servlet/story/RTGAM.20080329.wrvonage29/BNStory/Business/home
[5] http://www.fiercevoip.com/story/feature-contact-center-corner/2008-02-07
[6] http://www.fiercevoip.com/story/voips-worst-2007/2008-01-07