FEATURE: Siemens adds New OpenScape Contact Center Solution to UC Server

Siemens [1] has announced the OpenScape Contact Center, a SIP-based solution with a lot of UC involved.  Based on Siemens' OpenScape Unified Communications (UC) Server, Contact Center provides a comprehensive voice, UC and customer interactive software solution designed to work with nearly any existing phone environment.

OpenScape Contact Center supports up to 7,500 active agents and includes optional voice and contact center server redundancy with automated fail-over to help ensure availability of mission critical customer-facing systems. Every agent becomes a SIP-based UC user that can work any location equipped with just headsets and minimally configured desktops. The solution can provide agents with an aggregated, unified desktop client view of all contact center personnel and enterprise' users presence and availability--a good thing to have for enabling agents to escalate urgent, complex or sensitive customer interactions beyond the contact center and solving problems faster

Generally available June 30, OpenScape Contact Center starts at $$42,500 for 100 voice users 10 agents, and one manager.

For more:
- Siemens OpenScape Contact Center [2] release

Related article:
Siemens releases new UC platform [3]