USCB, a medical and financial receivables company, has implemented the Five9 [1] Virtual Call Center to provide patient credit services for hospitals throughout California. In business since 1915, USBC handles patient billing, revenue recovery and customer service to some of the region's largest hospitals.
Five9 Virtual Call Center is being used to execute inbound and outbound campaigns as needed, including multiple campaigns in several departments. UCSB can broadest payment alerts and account status and analyzes call volume data to redirect agents to follow up on the most critical collections. A long-time Five9 customer, UCSB has fine tuned its use to design and execute campaigns at a moment's notice.
The on-demand Five9 Virtual Call Center provides companies with a comprehensive, feature-rich contact center as a hosted service, saving on hardware, software, and upfront capital expenditures. Any business with a PC and a broadband connection can access a suite of applications including ACD, predictive dialer, auto dialer, IVR, remote agent capability, skills-based routing, voice recording, quality monitoring, real time reporting, and chat. It also provides for easy setup and administration at single-site or distributed, multi-site centers.
For more:
- TMCNet's report on USCB's use
of Five9 Virtual Call Center [2]
Links:
[1] http://www.five9.com
[2] http://www.tmcnet.com/channels/hosted-contact-center/articles/27217-five9-transforms-call-center-operations-uscb.htm