SSA Gets NetIQ for VoIP

NetIQ [1] has been bought in under Nortel [2]'s 10 year contract with the U.S. Social Security Administration (SSA) to provide VoIP network diagnostics, monitoring and professional services for day-to-day operations and management.

Support for the SSA implementation will include NetIQ AppManager for VoIP to monitor quality of service and end user experience with VoIP apps, network readiness diagnostics for converged networks to ensure consistent application performance, and proactive diagnostics for troubleshooting of call quality problems.  The suite of applications will allow SSA to monitor and manage service levels across the Nortel-provided infrastructure and to quickly troubleshoot issues. It will also provide SSA with capacity planning data for fine-tuning of network traffic patterns and usage.

Nortel's contract with SSA is worth an estimated $300 million over 10 years and ultimately will replace phone systems in all of SSA's nearly 1,600 field offices.

For more:
- Read the NetIQ Press release with the Nortel and SSA VoIP Network [3]

Related articles:
Nortel begins world's biggest VoIP rollout [4]
[4]Pentagon phone system to go VoIP [5]
[4]