UC and Human Latency

Unified communications is now being positioned as a tool to cut down on "human latency"--the process delay between waiting for human intervention and action.

Over at UCstrategies, Art Rosenberg takes a close look at the many ways UC can trim the delays been two people trying to reach each other on the phone, especially by knowing who to call, the right number to call, and giving the recipient of a call the ability to be notified about expected or urgent calls, along with a method to answer that call.

IM and present management provide tools to enable a caller to initiate a call with another (authorized) party. IM allows a caller to make sure a person is around and is available for a call before dialing the phone number.  

Bonus points spring from integrating IM and presence on a mobile phone, so a caller can make a call to another regardless of where they are. Visual voice mail and 3G phones, plus services to provide voice to text provide other efficiencies.

Future efficiencies may come from "ASAP" (As soon as possible call connections exploiting federated presence and availability management technology with smart-phone mobility, making a voice connection as soon as all parties are available and accessible.

For more:
- Art Rosenberg blogs on Presence, Human Latency, and Telephone Calls [1]

Related article:
IDC: VoIP Strong, UC Hype [2], Cisco Gains