Fonality dials up HUD to 3.0

Fonality has released HUD 3.0, the latest upgrade to its unified communications platform.

HUD ties presence management and detection into a single interface. New features added include SMS support and Google Talk integration; Google Talk provides a federation capability to communicate with users outside of the standard business HUD group, so desktop and mobile (BlackBerry & iPhone) users are available for presence and messaging.

A mobile presence feature adds visual presence to other users when a cell phone is logged into the system; presence is extended into queues and conferencing. There's also a visual conference feature that enables drag and drop of calls into conferences, plus ways to create permissions for recording, muting, and removing calls - adding a photo to ID a caller is an option.

Like everyone else these days, HUD adds a visual voice mail feature to allow users to search, sort, play, and save messages from a desktop.

To top it all off, HUD enables "visual queue" management for call center queues, providing a virtual wall board to show agents and managers all calls in queue. Managers can drag and drop calls onto agents and set alerts to notify when calls have been holding too long or when an abandoned call has occurred.

For more:
- Fonality announces HUD 3.0. Release [1].