FCC issues E911 regs, but mobile VoIP a headache

The Federal Communications Commission (FCC) issued regulations this week for VoIP service providers to offer enhanced 911 (E911) call services to all customers, as required under the New And Emerging Technologies (NET911) Improvement Act of 2008.

Under the NET 911 Act, interconnected VoIP providers have the obligation to provide 911 and E911 services in accordance with existing FCC requirements. In addition, each interconnected VoIP provider has the right, like any other carrier, to access capabilities from other carriers to deliver 911/E911 services.

FCC Chairman Kevin Martin is concerned that there's no specific guidance on what capabilities could be used to help determine the origin of a 911 call; this is a big deal with mobile VoIP customers when they roam outside of their service provider's footprint. Without "last known call" information included in some fashion, there's not enough data to provide to the appropriate public safety officials to send help.

Other FCC Commissions disagree, saying that the FCC order reflects the language and intent of the NET 911 act and that it is too early to lock into last-known call as a required technology before the public safety community and the FCC have had a better look at other options.

Cell phone and VoIP providers are already required to offer 911 and E911 services, but mobile IP phone service adds another complication because a client is not tied into a specific location or cellular system that could be used to locate the caller. The NET 911 Act extends existing 911 service requirements for wireless providers to mobile VoIP providers.

For more:
- Government Computer News coverage of FCC's 911 wireless VoIP rules. Article [1].