Empirix, an IP communications testing company, announced Empirix Testing as a Service, which is designed as a way for large contact centers to validate the performance of their voice services and the quality of the user experience while using a "pay as you go" model. The new service uses Empirix's Hammer testing technology and the company's expertise in addressing contact center performance issues to provide custom solutions that fit the organization's specific testing needs.
"In today's economic climate, customer retention is critical and therefore businesses need to ensure that their contact centers are delivering the highest level of customer service possible," Daniel Hong, lead analyst of Datamonitor's Customer Interaction Technologies team, said in a release. "Empirix Testing as a Service is an economically palatable on-demand solution that identifies potential issues before they can negatively impact the customer experience - and as a result helps protect revenue."
The Testing as a Service product, which is available immediately, can address interoperability issues in multi-vendor environments, check for performance compliance and help with migration from TDM to IP telephony. The company claims the service sets itself apart due to its ability to replicate real-world, peak-use scenarios around the specific functions of individual call centers.
For more:
- see the Empirix press release here [1]
Related article
Empirix launches SIP trunking test tool [2]
Links:
[1] http://www.businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20090624005078&newsLang=en
[2] http://www.fiercevoip.com/story/empirix-launches-first-sip-trunking-test-tool/2009-06-11