Fonolo targets enterprises with IVR bypass product

Fonolo, makers of the "Deep Dialing" IVR bypass system, announced it will begin offering a hosted version of the service for enterprises who want to improve customer interactions while saving on call center expenses. The company said the service will allow businesses to streamline their IVR systems and improve call handling efficiency by making their menus available to customers.

The Deep Dialing feature maps the IVR menus of large corporations, allowing users to find the exact number for the department they're trying to reach without having to interact with the automated menu system. The user then clicks on the number, and Fonolo calls the customer and connects them with the desired number.

As part of today's announcement, the feature will no longer require registration and can be accessed directly from the company's home page, free of charge. Fonolo also added a feature called "Quick Tones," which lets users save numbers they routinely have to enter on IVR menus, such as account numbers and frequent flyer IDs.