Verizon Business rolls out IP IVR as hosted service

Verizon Business announced this week a new IP-based interactive voice response product based on a Nuance Communications' offering that will provide improved speech recognition capabilities to Verizon Business customers currently using its hosted TDM IVR service. Verizon told Telephony that the new offering allows applications to leverage the speech recognition of the platform to access caller history and information. If the caller requests an agent, the system uses SIP trunking to connect them, or uses the legacy TDM system if the IP network is overloaded.

Verizon said the new hosted offering allows customers to migrate to an IP environment gradually, as they transition back-end systems and workforce to the new platform.

For more:
- see the Telephony article here [1] 

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