Salesforce.com's Service Cloud 2 incorporates Cisco's VoIP-based Unified Contact Center

Salesforce.com, an enterprise cloud computing company specializing in providing sales, marketing and service collaboration and communication products for business, announced today that they would be adding Cisco's VoIP-based Unified Contact Center to their cloud offering. Cisco's Unified Contact Center combines VoIP calling with Internet applications such as real-time chat, web collaboration, and email.

The Cloud 2/UC Center combination is aimed at small and medium sized firms with up to 300 representatives interacting with customers. The idea is to move VoIP calling, chat, web collaboration and email away from on-site software and equipment and into the Cloud where fast upgrades and easy changes to services can take place.

According to the release, the solution should be generally available Q1 2010. Both Salesforce.com and Cisco will be selling the combined product.

Read more:
- see the press release here [1]

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