Empirix has announced a new addition to thier customer experience monitoring solution OneSight--Voice Quality Assurance. The new offering builds on the OneSight monitoring system by adding active monitoring of end-user voice quality.
The OneSight Voice Quality Assurance solution provides companies with tools to measure and report on call experiences through a real-time dashboard view of the VoIP network. The offering provides trend reports and allows managers to proactively locate and repair voice quality problems before users are affected.
For more:
- read the release [1]
Related articles
Empirix monitoring rated compliant with Avaya contact centers
[2]Empirix adds 'pay as you go' testing for contact centers
[3]Empirix launches SIP trunking test tool [4] [2]
Links:
[1] http://in.sys-con.com/node/1276155
[2] http://www.fiercevoip.com/story/empirix-monitoring-rated-compliant-avaya-contact-centers/2009-11-09
[3] http://www.fiercevoip.com/story/empirix-adds-pay-you-go-testing-contact-centers/2009-06-24-0
[4] http://www.fiercevoip.com/story/empirix-launches-first-sip-trunking-test-tool/2009-06-11