Alteva's video auto-attendant to eliminate phone menu frustrations

As video calling becomes more widespread, the old audio-based auto-attendant will become a thing of the past. Alteva is working to bring us into the future with their latest innovation, the industries first on demand video auto attendant.

With Alteva's solution, callers will dial into Alteva's network with their video endpoint and get a streaming video of a person offering the various "Press 1 for the help department" type options. Combined with todays voice-recognition calling menus or even a graphical interface interaction, the painful phone menu navigation of the past will be a distant memory. With the company's hosted solution, the ability to provide this next-gen type service actually comes with no added cost.

The compay also notes some of the other great possibilities with the switch to video. Alteva's video end point means the end of 'on-hold' music. Now customers can be entertained by informative videos, live event feeds or even commercials.

For more:
- read the release

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