Avaya adds to Aura with ACE 2.2 and Contact Center

This week Avaya announced a suite of new solutions based on the Avaya Aura system to aid customers in real-time, multimedia enterprise communications.

Particularly new to the list is the Avaya Aura Contact Center which is a new multimedia contact center application that extends to all types of media, including voice, e-mail, web chat, and instant messaging/SMS. It helps enhance customer service by allowing businesses to connect with customers over a variety of media seamlessly. The add-on contact center addition complements the large enterprise solutions of Avaya Aura Call Center Elite and will serve as a multimedia extension to Call Center Elite in the future.

They've also upgraded their Agile Communications Environment, an application that shows the promise of what UC is all about. ACE 2.2 now features the Event Response Manager which boosts business efficiency by automatically notifying the right people with the right skills to respond to emergency events like inventory shortages and security breaches.

For more on Avaya's announcements:

- read the release

Related news:
HP continues Avaya UC deal
Avaya reveals new UC module and Gateway at Interop
End User Spotlight: Kathy Nelson, Whirlpool Corporation on Contact Centers