Avaya buys contact center software maker Agile
Avaya announced it bought Agile Software, the provider of its mid-market contact center software Contact Center Express, for an undisclosed sum. Avaya already owned 23 percent of Agile, and Avaya said the purchase will allow it to tightly integrate Agile's software with other Avaya products.
Avaya also said the deal will help it streamline and hasten research and development for its contact center products. Current Analysis analyst Mike Barbagallo told Network World the Agile purchase will make Avaya's midsize contact center offerings more competitive with those sold by Cisco, Nortel and Alcatel-Lucent, among others.
As part of the announcement, Avaya also announced the availability of version 4.0 of Contact Center Express, which adds IVR features previously only available through third-party products.
- see the Network World article here