BMC intros new platform for gauging customer performance
BMC Software (Nasdaq: BMC) has introduced a new platform designed to help IT organizations pinpoint and fix the performance problems plaguing their organizations, particularly when it comes to the cloud.
BMC's new End User Experience Management software platform is designed to help IT pros diagnose and improve customer satisfaction rates. The latest release includes applications running in the cloud, providing visibility from the end user all the way back to the code.
According to BMC, the new software is designed to start with the end user rather than the application back end when looking for solutions to performance issues.
"Delivering mission critical services across cloud based offerings brings unique management challenges," said Kia Behnia, BMC's chief technology officer, in a statement. "Providing visibility into how cloud services are being experienced by end users provides the map to delivering reliable and differentiated services for customers."
- see the release