Cisco incenses cloud customers

Tools

Cisco Systems (Nasdaq: CSCO) raised the hackles of enterprise customers this week when an automatic firmware update reportedly took them to a cloud-based management and administration tool they did not ask for, and pushed an automatic tracking policy on them. Cisco called the automatic firmware update a mistake, saying only customers that opted in for it should have been subject to it, and that the company should have made clearer how to opt out. But the apology came after many enterprise users already were questioning whether increasing reliance on the cloud would strip them of privacy and control over their own systems. The Cisco controversy comes in the same week that enterprises were rattled by the storm-related outage of Amazon Web Services (Nasdaq: Amazon) that took down many popular consumer and social media sites for an extended period. Read this ZDNet post.

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