Cisco, Microsoft and Avaya named as top UC providers by IT managers

TechTarget survey finds close to one-quarter of enterprises have fully deployed UC

Cisco (Nasdaq: CSCO), Microsoft (Nasdaq: MSFT) and Avaya were identified as the top three unified communications (UC) vendors by IT managers, according to a survey of 348 enterprise IT professionals conducted by TechTarget.

This jives with Gartner's 2012 Magic Quadrant for Unified Communications report, which listed those three companies along with Siemens Enterprise Communications (NYSE: SI) as market leaders.

The TechTarget survey showed that around 22.7 percent of enterprises have fully deployed UC, while another 26.4 percent have deployed UC partially or fully for a small number of employees, according to a report on the survey by TechTarget's Kate Gerwig.

According to the survey, the most frequently deployed UC application was VoIP, followed by audio conferencing and web conferencing. The most significant enterprise benefit from UC was improved collaboration, followed by improved time to information and reduced communications cost.

The main obstacles to deploying UC were lack of trained IT staff, uncertain return on investment, difficulty of calculating up-front implementation costs and security concerns.

Surprisingly, 30 percent of respondents did not consider social media a UC application.

For Gartner, social media is seen as the next wave of UC. The first wave of UC involved the unification of telephony, voice mail, audio and web conferencing and contact center operations for the enterprise. The second wave expanded those services to include email, VoIP, instant messaging, presence and video conferencing, Gartner analysts related.

For more:
- see the TechTarget report

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