Comcast reports VoIP service outage

Some of Comcast's enterprise and residential VoIP customers lost service for about 90 minutes yesterday, and the company has yet to determine the cause. Comcast confirmed to Cable Digital News that some customers were unable to make phone calls between 11 a.m. and 12:30 p.m., and that the company was still trying to find the source of the outage.

While Comcast did not say which specific regions were affected during the down time, it stressed that the outage was not network-wide. A Comcast spokesman told Cable Digital News the carrier quickly restored services and is investigating the cause of the outage.

Comcast reported a VoIP service outage in 2006 that affected 200,000 customers in New Jersey and Pennsylvania. That outage was blamed on problems restoring service after routine maintenance and switching off of cable plants. Separately, the FCC is currently investigating Comcast's network management practices as they relate to digital voice service.

For more:
- see the Cable Digital News article here 

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