CONTACT CENTER CORNER: Aspect Software Gets High Marks

Aspect Software's Unified IP solution received high ratings in a recent survey conducted by DMG Consulting.

In the 2008 Hosted Contact Center Infrastructure report, customers gave Aspect Unified IP an overall satisfaction rating of 4.33 on a five point scale, based upon their entire experience with Aspect Software. The company also received the highest scores in hosted solution product satisfaction with a score of 4.67.

Aspect Unified IP, a SIP-based VoIP product, unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. It also offers multi-tenancy capabilities, enabling companies to take advantage of the secure partitioning and SIP-based VoIP applications that support software as a service (SaaS) models to provide hosted contact center functionality to internal and external customers.

DMG Consulting predicts by the end of 2011, 30 to 35 percent of all new contact center seats will be hosted. Gains are expected to occur by the increased adoption of VoIP and pressures within companies to reduce operational expenses, thereby leading to more interest in hosted offerings with lower startup and operational costs.

For more:
- Aspect press release on high marks for hosted contact center

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