CONTACT CENTER CORNER: CallCopy Records Credit Unions

CallCopy has announced it has added two new credit unions to its growing base of financial customers.

Evangelical Christian Credit Union (ECCU), based in Brea, Calif. and PrimeWay Federal Credit Union, with headquarters in Houston, have deployed several of CallCopy's call recording and quality management solutions within their contact centers. The solutions have been deployed to help the credit unions meet legal and compliance requirements and support their quality management and agent training initiatives.

ECCU has added a call recording solution to enhance and protect their existing infrastructure investment and is in the process of delivering a quality management program that allows them to deliver one-on-one coaching to agents and continually refine their training program.

PrimeWay needed a cost-effective and dependable solution for compliance, able to record calls for legal issues and quality assurance. CallCopy solutions are being used in the call center for agent training and quality management, as well as in the collections department for call logging and to help PrimeWay satisfy compliance requirements.

For more:
- CallCopy's announces financial call center wins

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