CONTACT CENTER CORNER: Springboard Gets UC Call Center Solution

INX is designing and deploying a Cisco unified communications solution for Springboard Non-Profit Consumer Credit Management's national call center.

As a part of the federally funded Hope Now Alliance, Springboard is providing free credit counseling and is seeing increasing demand by consumers and homeowners for credit, budget and housing counseling services. The new Cisco UC solution will be deployed throughout Springboard's current facilities and includes its new 14,400 square foot building. INX says the project is valued at $466,000 between hardware and services.

Springboard currently gets around 4,500 calls a day and expects the added capacity of the UC solution to allow them to handle more call volume as more people seek assistance with consumer debit and to prevent housing foreclosure; the national credit counseling agency is adding more financial counselors to meet call demand.

For more:
- INX announces Springboard UC Call Center contract.

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