CONTACT CENTER CORNER: Vonage Deploys Five9 Virtual Call Center

Vonage has deployed Five9's Virtual Call Center in several divisions to manage its marketing campaigns. 

Vonage needed a quick, easy-to-use and manage call center system; Five9 provided implementation services and training to get departments operational in four days. Features swaying the decision to go with Five9 included predictive dialing and outbound solutions. Several campaigns already executed have produced winbacks and generated revenue; Five9 is also being used for customer satisfaction polling.

A virtual call center solution is something Vonage would appreciate since it gives the company the ability to quickly scale up and down resources for outbound calling, rather than having to purchase, implement and maintain a dedicated call center solution.  Using Five9's hosted solution gives Vonage the option to quickly scale back if they need to do more belt tightening.

For more:
- Five9 touts Vonage as a customer

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