Data center power outage caused massive Ooma outage Wednesday

Tools

Popular VoIP provider Ooma saw its entire network collapse Wednesday morning, but the company said it was back up some seven hours later.

During the outage, no inbound or outbound calls were possible, nor were any forwarding numbers working.

Ooma initially said it was unsure what caused the problem, but later in the day clarified its service was interrupted following a network outage due to an "extremely rare power failure" at a portion of its data center. The power failure, Ooma said on its blog, also affected several other companies.

The company said it, and its data service provider, are "taking steps to ensure this will not happen again."

Ooma said the actual network outage only lasted three hours, but said the service interruption caused excessive traffic to the Ooma corporate site causing a brief denial of service.

This is isn't the first time the company has been hit with a big outage. Back in April 2009, the company said its Internet service provider, Internap, was to blame for an outage put the service down for six hours.

Internap denied it was the cause, but Ooma nonetheless added a second upstream Internet provider, doubling the capacity of its provisioning systems to help accelerate the rate of recovery in the event of an outage, and planned a second data center in the Midwest/East Coast.

For more:
- see this blog

Related articles:
Ooma updates HD Voice
Ooma launches iPhone app
ooma says Internap to blame in Monday outage

Filed Under