Earthlink connects with business customer base

Vikram Desai

Earthlink CEO Vikram Desai has a simple philosophy when it comes to serving businesses: Focus on helping the customer "solve real world problems." Once known as a consumer dial-up service provider, the company has the wherewithal now to launch managed services and advanced connectivity services. FierceTelecom Editor Sean Buckley recently sat down with Desai to talk about his customer service philosophy and the moves EarthLink is making to achieve its business services goals. On the Hot Seat