Following Sipera acquisition, Avaya buys speech technology firm Aurix

Just two weeks after closing its acquisition of Sipera, unified communications specialist Avaya has purchased United Kingdom-based Aurix, a global provider of speech analytics and audio data mining technology. Avaya will operate the company as a wholly owned subsidiary.

Financial terms were not disclosed.

The deal will allow Avaya to add speech analytics to its contact center and UC products. Customers will be able to perform phonetic audio searches and real-time historical analysis of one-to-one or group spoken interactions.

"The value of document search engines is widely understood, (but) there's another dimension of data that is largely untapped, however, and that is the information exchanged through spoken interactions," said Brett Shockley, SVP of corporate development, strategy and innovation at Avaya. "Aurix's technology will help enable Avaya's customers to quickly find the interactions that can impact their ability to attain high customer satisfaction and increase revenue generation. The analysis of these interactions can drive enhancements in processes that advance their business objectives."

Aurix technology enables real-time identification, search and data mining of large volumes of audio and audio-visual material. It's built on open architecture and already integrates with Avaya Aura as well as applications from other vendors.

Avaya is in the process of preparing for an IPO. Earlier this month, it acquired security specialist Sipera, a worldwide provider of UC  solutions, including Session Border Control (SBC) functionality and a range of UC security applications. The company said it planned to integrate that business into its own.

The move strengthened Avaya’s UC portfolio with a set of fit-for-purpose, enterprise-class SBC capabilities for Session Initiation Protocol (SIP) trunking. Sipera's open, standards-based solutions work in both Avaya and non-Avaya networks.

Sipera, combined with Avaya Aura, gives customers access to secure VoIP, SIP trunks, videoconferencing, cloud-based communications, instant messaging and collaboration tools.

For more:
- see this release

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