Fonality rolls out mobile iteration of HUD UC, call center suite

Businesses are planning to spend upwards of $125 billion in 2011 on IT, and a considerable amount of that will be for communications, researchers at IDC reported in June. But, with the economy still going through some extreme gyrations, SMBs are looking for ways to contain costs without sacrificing performance.

Click here for a look at HUD Mobile in action.

Enter Fonality and its Heads Up Display Mobile (HUD) application, which delivers access to cloud-based unified communications and a presence desktop solution to Apple and Android platforms that will enable SMBs to manage their business or contact center regardless of location.

Fonality claims the app supports mobile workers with enterprise-grade UC, VoIP and contact center capabilities to improve productivity, and, in the process, also can reduce mobile costs by more than half by using voice over Wi-Fi.

With nearly half of all SMB employees working for four hours or more away from the office daily, according to an upcoming SMB study by Webtorials, those savings--and connectivity--could be critical to a business.

The new app is based on the company's desktop version of Fonality HUD.

"SMBs cannot afford to be out of touch with customers and colleagues for extended periods," said Fonality's CTO, Rick Bushell. "For fast-growing companies, it's imperative to make important decisions at a moment's notice."

HUD Mobile includes:

• Voice over Wi-Fi calling;
• Real-time presence and collaboration capabilities;
• Instant access to company directory, visual voicemail and virtual conference rooms;
• "Find me/follow me" functionality for connectivity between desktop and mobile devices;
• Unified messaging and Microsoft Outlook integration;
• Call management, allowing managers to monitor, whisper or barge contact center calls;
• Call transfer to and from mobile and office phones; and,
• Additional tools such as secure chat, photo caller ID and on-the-fly call recording.

For more:
- see this release

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