Fonality's HUD Mobile seeing rapid uptake

Fonality, taking aim at the growing demand for mobile VoIP and unified communications solutions, today announced the general availability of its Fonality Heads Up Display (HUD) Mobile, adding that more than 6,000 users have already purchased Fonality services to access the application.

The cloud-based provider said the app provides VoIP, unified communications and contact center solutions for Apple's (Nasdaq: AAPL) iPhones and Google's (Nasdaq: GOOG) Android phones with a single, secure, user-friendly interface.

The app, which initially launched last month, is loaded with features useful to SMBs, many of which previously haven't been available.

Contact center managers working remotely can access a 360-degree view of all activities with color-coded agent status, call type details, as well as duration. Calls can be recorded on-the-fly or engaged through barge, monitor or whisper modes. In addition, staff can log in and out of queues, regardless of location.

Fonality contends that its cloud-based model provides the same services of traditional IP systems, while cutting costs by 50 percent or more because it doesn't require costly hardware, infrastructure or lengthy implementation cycles.

For more:
- see this release

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