How do you define "success"?

Before you sprain your elbow congratulating yourself on how technologically wonderful you are, being in the VoIP business and all, think a minute. Sure, customer uptake is going gangbusters. Sure, there's a new technical breakthrough every couple of months--innovation nearly at the rate of the computer business. But, one analysis asks, how's VoIP doing as a business? Are you creating shareholder value? And for all the new technology in infrastructure, is the actual end-customer's telephone experience any different? It's a similar question to what we ask here a lot in FierceVoIP: once you get past "cheap phone calls," what's the big attraction to VoIP? The sooner you can answer that question, the faster you'll make your shareholders happy. Just ask Vonage.

For more information about VoIP innovation:
- read this article from New Telephony