Hughes, Level 3 take SLAs to the desktop

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Hughes Cloud Services announced today that it is working with Level 3 Communications Inc. (NYSE: LVLT) to extend service level agreements all the way to its enterprise clients' desktops.

HCS's aim is to eliminate its customers' need to run private-line, long-haul connectivity to access private clouds. The new SLAs will be enabled via Level 3's global MPLS backbone network.

"Enterprises require not only the flexibility of cloud solutions, but also the peace of mind of knowing that hosting services will perform when needed most," said Andrew Crouch, Level 3's regional president of North America sales, in a statement. "Level 3's hardened, secure IP network delivers the efficiency, security and reliability needed to support customers' requirements and the safekeeping of their sensitive data and applications."

HCS will use network monitoring services and technologies from Level 3 to monitor the status of its customers' connections, and make performance data available via the HCS customer portal.

For more:
- see the release

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