M5 Networks acquires call center software company, pushing further into SMB market

Unified communications and hosted, managed VoIP provider M5 Networks today announced it had acquired Callfinity, which provides contact center software to SMBs, and is on the Inc. 5000 list as one of the fastest-growing U.S. companies.

The deal-details, which were not made public, give M5 the ability to offer mid-size business clients access to advanced IP contact center technologies, expanding its reach to businesses with high-end call center requirements.

"In acquiring Callfinity, we're acquiring a powerhouse combination of great contact center technology and contact center experts," said CEO of M5 Dan Hoffman.  "Callfinity's intuitive contact center interface will augment our hosted, managed VoIP offering."

M5 will continue to develop, market, and support Callfinity's technology. Callfinity CTO Patrick Conroy, will join M5 as vice president of technology to oversee the growth and success of the company's largest clients.

The acuisition is M5's second in recent months. In November, the company bought hosted VoIP provider Geckotech-in the process creating the largest specialized hosted VoIP company in the U.S.-as it turned its attention to exploiting demand for business-grade hosted communications.

For more:
- see this release

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