M5 Networks offering human touch for customer service issues

M5 Networks is getting closer to its clients with "M5 Help," an automated feature that simplifies and accelerates customer service, enabling one-button access to M5's expert support team--not just an automated system, but a human voice.

M5 users will be able to automatically report a service quality issue using the "?" button on their Cisco IP phone. They'll be prompted to either connect to a live M5 customer support representative to discuss the issue right away, or if the issue is not urgent, they can simply open a support case that will be reviewed by M5's support team. 

"M5 Help" is a part of M5's continued pursuit to provide hosted, managed VoIP and innovative support for their clients.

"More and more technology companies we admire, OnStar is a great example, are realizing that the best interface on the planet is a human being." said Dan Hoffman, CEO of M5 Networks. "Our hosted VoIP phones have thousands of powerful features and we are committed to helping people get real impact out of them. Having an expert one-button away helps to make that happen."

For more:
- see this release

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