M5's cloud-based analytics helps businesses measure call-answer rates

Unified communications and hosted, managed VoIP provider M5 Networks announced a new cloud-based analytic tool that gives businesses information about call-answer rates without having to install a sophisticated call center package.

Live Answer Service Metric supplies enables users to identify abandoned call rates, compare results between main lines and employee extensions and determine when their call volumes spike, how long their customers waited on hold or how frequently customers were forced to leave a voicemail message.

The service, currently in beta testing, is part of M5's Intelligence package, a suite of offerings that enables M5 clients to evaluate whether their phone system configuration is aligned with the business' sales and service objectives.

"It's no secret that people hate it when they try to call a business and are forced to work their way through an auto-attendant labyrinth, only to end up being greeted by voicemail," said Brent Barbara, VP of Innovation and Integration for M5 Networks.  "This solution will enable our clients to see the rate at which calls are answered by a live person and provide information that ensures they impress prospects and deliver on service commitments to their clients."

For more:
- see this release

Related articles:
M5 debuts its Callfinity Contact Center offering six months after acquisition
M5 Networks acquires hosted VoIP company Geckotech
VoIP companies among the fastest growing in the Inc. 5000