Report: Comcast, Verizon top business VoIP services scorecard


Consolidation among business VoIP service providers continued apace in 2011, with the roll up starting to create a separate class of larger operators in what is still a crowded segment, a new report said.

Infonetics Research said many top hosted VoIP service providers had more than 100,000 VoIP and UC seats, while others had fewer than 50,000 seats. That suggests more consolidation to come, and likely the shuttering of some businesses, Infonetics said.

Taking over the No. 1 spot among business VoIP service providers was Comcast (Nasdaq: CMCSA). The operator moved into that position through its acquisition of New Global Telecom, "the former perennial leader in our business VoIP scorecards," said Diane Myers, principal analyst for VoIP and IMS at Infonetics Research. The cable operator earned an overall score of 33 out of 35 for hosted VoIP services; West, Verizon, and 8x8 are also among the top hosted VoIP providers in North America.

Verizon (NYSE: VZ) Business, meanwhile, for the fourth year in a row, was ranked No. 1 in Infonetics' IP Connectivity Leadership Scorecard, followed by AT&T (NYSE: T). Verizon earned an overall score of 32 out of 35 for IP connectivity providers; AT&T, Comcast, and XO followed.

The bulk of the installed base on the IP connectivity front has become concentrated with the large operators, as scale is necessary for a successful business in a service market based on lower-prices.

And, Infonetics said, the move to the cloud is further shaking up the competitive landscape for hosted VoIP services. Traditional PBX and UC vendors such as ShoreTel, NEC, Mitel, Avaya, and Cisco all are jumping into the cloud.

For more:
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