On the road to Miami: SIP trunking, unified communications and more


Next week, I'll be heading to the ITExpo East in Miami. Beside getting away from the New England winter, I will be able to attend and share some interesting discussions and interviews on the latest developments in enterprise communications.

One topic that is increasingly preoccupying enterprises is cloud computing. More and more firms are looking to save money and increase efficiency by turning to the cloud.

For example, cloud deployments in the enterprise are likely to move toward the personal cloud, which enables users to access content on any device without restrictions using cloud storage. This brings together cloud computing and enterprise mobility.

Enterprise mobility is also top-of-mind for IT managers, particularly as more and more employees bring their latest tablets and smartphones into the workplace. This flood of personal devices poses a number of security and support challenges. IT managers are particularly concerned about employees accessing sensitive corporate data using personal mobile devices. In addition, the flood of personal devices threatens to overwhelm IT infrastructure and staff.

Enterprises are also thinking more about migrating to IP-based networks, and SIP trunking is a key aspect of that migration. As noted in the publication, more and more companies are migrating to SIP trunking services.

The move is being spurred by reduced cost and improved productivity. According to Webtorials estimates, SIP-based unified communications infrastructure could reclaim 23 percent of the productivity lost on inefficient communications in large enterprises.

In addition to reduced costs and improved productivity, SIP trunking offers enterprises benefits such as centralization of lines, rapid disaster recovery and a resilient unified communications platform. However, there are a number of challenges, not the least of which is compatibility with legacy systems and security concerns.

Driving SIP migration is the move to an IP environment--both wired and wireless. In fact, an AT&T official recently predicted there will be an all IP-based network by the end of the decade due to the growing obsolescence of the legacy TDM-based network.

Other topics to be addressed at ITExpo East include software defined networks, virtualization, session border controllers, contact centers, customer engagement and more.

So beginning Tuesday, check out this site for daily feeds from the ITExpo East for the latest news analysis on enterprise communications. -Fred