Scicom Americas deploys Sipera's SIP solution for call center services

Business Process Outsourcing provider Scicom Americas announced that Cross Telecom and Sipera will provide Unified Communications security appliances and SIP trunk termination for its distributed call center services. Offering outsourced, distributed call center services to Fortune 500 and other large enterprise clients, Scicom has deployed Avaya's UC and VoIP technologies. Working with telecom integrator Cross Telecom, Scicom will leverage Sipera's UC-Sec appliances to provide security and SIP trunk termination for its distributed call centers. 

Sipera's UC-Sec security appliance provides VoIP and UC security on multiple levels, including privacy (encryption), access control, threat mitigation, and security policy enforcement. By leveraging the added security features of Sipera's UC security appliance, Scicom's clients will be able to meet specialized security requirements, such as PCI DSS (credit cards), HIPAA (healthcare privacy), GLBA (consumer data protection), and FERPA (student record privacy).

"Our clients can rest assured that their mission-critical call center communications handled by Scicom are secure," said Ramesh Ariyanayakam, Chief Operating Officer, Scicom Americas in a press release. "We chose to work with Sipera because its innovative VoIP and Unified Communications security solutions enable our clients to rely on us to safeguard their communications."  

For more:
- see the press release here

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