Shoretel links with salesforce.com

There are times when it seems like salesforce.com is taking over the world of small business and CRM. This is one of those times. Shoretel said last week that it's got a new Call Center Adaptor that works with saleforce.com's Apex web service API. The effect is to allow the control of a Shoretel-based call center through the Salesforce Service and Support module.

For more information about the Shoretel integration with salesforce.com:
- read this press release from Shoretel

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