Spotlight: Collaboration technology improves productivity, but many business benefits elude organizations

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Collaboration technology hype has been in high gear for more than a decade, but it seems to have failed many customers in improving their ability to compete. A Dimension Data report found that one in five organizations found collaboration technology didn't improve their competitive positioning. The problem is businesses have had "varying degrees of success" in getting the results from collaboration technology, said Brian Riggs, principal analyst for enterprise services at Ovum, which conducted the survey. The good news is collaboration technology works for improving teamwork and productivity because of the improved communications. Other business benefits are more difficult to attain.