SPOTLIGHT: EXCLUSIVE: JacobsRimell's Joe Frost on Comcast VoIP system support...

Comcast adds around 11,000 VoIP subscribers per day.

"That translates into 20 million to 30 million physical transactions per day," said Joe Frost vice president of marketing and strategic alliances for JacobsRimell (pictured), the London firm that provides back office operational support systems for the Philadelphia cable company.

"Any new customer, or one who changes services… that all goes through our software," Frost said.

JacobsRimell--JR for short--was started 10 years ago by David Jacobs and Phil Rimell, network engineers who'd worked together at Reuters.

JR initially targeted telcos, which were developing new services to overlay on their existing networks. As the two engineers witnessed the media market splinter into various platforms, they figured the demand for systems management would grow. "Only differentiation is the user," Frost said. "Our approach was, 'you need to focus on the user experience.'"... Continued at FierceVoIP.