Suddenlink deploy's Empirix Hammer XMS to ensure QOS

Meeting with Empirix at VoiceCon, it was interesting to hear about an unsung niche in the IP Communications world. Generally Empirix's customers don't brag when they've called in this company to find and fix their network problems, but perhaps there is some wisdom to announcing that an IP communications provider is employing their services. Suddenlink, a cable operator with 1.3 million customers and its own managed IP network offering bundled services of video, broadband and VoIP services, has decided to deploy Empirix's Hammer XMS to monitor the company's network and has decided to declare it proudly because it means better customer experience in the long run.

The Hammer XMS provides carrier-class network monitoring with complete visualization into real-time service quality meaning that Suddenlink will be able to catch disruptions to their end-users' experience and quickly fix them. The Empirix solution offers fast diagnosis of network problems and faster fixes meaning reduced operating costs and reduced negative customer experience.

"The Hammer XMS solution has delivered stable and flawless performance and as a result, we have been able to maintain our exceptional quality of service, while cutting operational costs and extending the benefits to our customers," said Erik Owens, director of engineering of Suddenlink, in a release.

For more:
- read the release

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