Tellme improves call center automation, adds Global Crossing VoIP

Microsoft subsidiary Tellme announced it will offer Global Crossing VoIP service and improved call automation as part of its contact center offering. Tellme claims a customer can save up to 60 percent per minute by using the Global Crossing offering for its contact center, while also eliminating transfer costs and lowering costs additionally with access to local number service.

 "Our goal is to give enterprises technology that improves the customer experience but also affords them the ultimate financial flexibility when deploying voice services," said Jamie Bertasi, senior director of Business Solutions at Tellme. "From initial deployments we're seeing impressive cost savings and results that we're sure our customers will be excited about."

Tellme's automated answering platform also got updated in this release as a result of collaboration with Microsoft's Speech Components Group. The teams created an "online adaptation" capability that adjusts to a caller's speech patterns in order to deliver more accurate results and fewer unnecessary interactions with customer service. Tellme said it has seen a 2 percent increase in automated task completion with the system, which can translate to millions of dollars in savings if a company has high call volumes. 

For more:
- see Tellme's press release here 

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