UniVoIP OfficeConnect integrates with Skype for Business
Cloud-based VoIP provider UniVoIP has integrated its OfficeConnect Enterprise phone system with Microsoft Skype for Business, both the cloud hosted and on-premises versions. The vendor aims to provide businesses with additional features on top of what's included with Skype for Businesses. Through its VoIP system, UniVoIP now offers voice control features like presence, the ability to escalate instant messaging chats to voice quickly, call from contact list, click-to-call, incoming call device selection and hot desking.
Additionally, when Skype for Business is deployed with Office 365 productivity applications, UniVoIP can provide voice integration with those apps, as well.
The vendor is clearly targeting contact centers with the Skype for Business integration, and that's where it would seem to make the most sense. In its announcement, UniVoIP appears to indicate that it's simple to set up and link to existing and new Skype for Business deployments.
As Microsoft continues to expand on Skype for Business' capabilities, adoption is on the rise. There are still concerns over Skype's feature set (but that has improved greatly recently) and whether or not the business version of the cloud app will suffer from outages that occasionally affect the consumer version. Regardless, the fact that Microsoft added many basic functions that Lync was lacking appears to be a recipe for Skype for Business success.
Microsoft's technology partners, such as UniVoIP, Nice Systems and Unify Square, are trying to fill in feature gaps, as well as provide greater control and capabilities Skype was not designed for.
Microsoft has a growing list of technology partners adding features on top of Skype for Business and integrating existing products with the unified communications product. As the list grows, that can only mean more choice – and likely increasingly improved products – for enterprise customers.
- read the press release