Verizon Business launches new contact center product

Responding to some customers' price sensitivity, Verizon Business is rolling out a stripped-down version of its cloud-based Web Center contact center service that lowers the cost per agent by around 50 percent, according to the company. The new Web Center Voice offering does not come with some of the advanced non-voice features of the full product, such as e-mail, chat, Web callback and recording, but still features IVR support, VoIP access and CRM software, among other features.

Verizon Business said the Web Center Voice is aimed at start-up businesses and those that don't require the set of multimedia functions the full Web Center product has. Web Center Voice will cost between $75 and $125 per month per agent, depending on the feature set and the size of the specific enterprise.

For more:
- see the bmighty.com article here
- see the Verizon Business article here 

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