VoIP Tech Support Ratings Up

PC Magazine rolls out its 2008 user survey of rating VoIP tech support in America. Everyone except for Skype had improvements.

Cablevision's Optimum Voice gets a Readers' Choice selecting with an 8.6 for ease of setup; users requiring technical support are also down from 18 percent to 14 percent, the lowest score of all the VoIP providers. Vonage also gets a Readers' Choice and higher marks for customer service improvements, coming in at an 8.4 for ease of setup.

Skype gets slagged; dropping from 7.8 to 7.4 for ease of use, but the service has fewer users requiring technical support, with only 2 percent on PC-to-PC calls and 7 percent for PC-to-phone calls. Newcomer to the list magicJack gets good marks from readers for ease of setup and relatively less technical support requirements, but users says the sound quality isn't that great.

Readers should take note to review the summary chart; over 400 Vonage users put in their two cents worth while Comcast users secured second place with 226 customers rating their service.

For more:
- PC Magazine rates VoIP tech support

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